Security & compliance
The checks run before the phone rings.
Calling rules in India are about what happens before a call, not after it. So the checks live in the dialler itself: every call is checked before it is placed, and the result is recorded — including the calls it refused.
Before every dial
Nothing is handed to the phone carrier to dial on its own. Every call — by a person or by the agent — passes a check first, and the check is written down whether the call goes ahead or not.
- DND, at the moment of dialling
- The registry is checked when a call is placed, not once at upload. An answer we could not get is treated as unknown, never as clear.
- Calling hours
- 09:00 to 21:00 in your organisation's time zone. Outside them, the agent does not dial.
- Attempt limits
- A cap on how many times a lead is tried, and outcomes such as Do Not Call stop all further dialling.
- A record of every attempt
- Each check is stored append-only, including the calls it refused — so you can show what was blocked and why.
On the call
- It never claims to be human
- It announces it is an AI at the start of the call by default, and says so whenever it is asked. That second part is fixed in the product, not a setting anyone can turn off.
- No sensitive asks
- It is built never to ask for PAN, Aadhaar, bank details or an OTP.
- Approved facts only
- Product details reach a call only after someone on your team approves them.
- Two off switches
- The agent cannot dial unless it is switched on in the CRM and in the voice service separately — either one alone keeps it silent.
Who sees what
- Roles and permissions
- Every screen and action is tied to a permission, and data is filtered in the database query itself — a telecaller sees their own leads, not everyone's.
- Masked numbers
- Phone numbers are masked for anyone whose role does not include seeing them, including in exports and the activity log.
- Recordings
- Played through short-lived signed links, never a public address. A recording can be deleted, and stays deleted.
- No government IDs
- There is no field for PAN, Aadhaar or any other government ID, so that data is never collected at all.
What we do not claim
We do not hold a SOC 2 or ISO certification yet, and we will say where the data is hosted once the service is deployed there. The privacy policy describes what is collected and why.