Legal
Terms & Conditions
Last updated 14 August 2026
Draft — not yet reviewed by a lawyer. The structure and the factual descriptions of how the product handles data are accurate, but nothing here is legal advice. Have counsel review it before this page is relied on, then remove this notice.
The terms on which the platform is provided, and what you take responsibility for when you use it to call people.
01The agreement
These terms govern use of the ArthaBuddy platform. Using the platform, or letting anyone in your organisation use it, means you accept them on behalf of that organisation.
The operator is [registered entity name and address]. Where a separate signed order form or master agreement exists, that document takes precedence over this page wherever the two disagree.
02What the service is
A platform for managing enquiries and calling them: importing lead lists, assigning them to telecallers, placing calls through a licensed telecom provider, recording outcomes, booking meetings, and optionally placing calls with an automated voice agent.
We provide the software and the integrations. We are not a telecom operator; calls are carried by a licensed provider, and their charges and terms apply to the carriage itself.
03Accounts and access
You are responsible for the accounts you create, for the roles you grant them, and for everything done under them. Credentials must not be shared between people — the audit trail is only useful if a record of who did something is true.
Tell us promptly if you believe an account has been compromised.
04Your responsibilities when calling people
You decide who gets called. That makes the following yours, not ours:
- having a lawful basis to contact each person on a list you upload
- registering as required under TRAI's telecom commercial communications rules, including DLT registration where it applies to you
- giving whatever notice or obtaining whatever consent the call requires, including for recording
- responding to opt-out requests and honouring them across your own systems
- the accuracy of the lead data you upload, and having the right to upload it
The platform enforces what it can — numbers are scrubbed against the Do Not Disturb registry at the moment of dialling, calls are confined to permitted hours, attempt caps apply, and every attempt is logged. Those controls support your compliance; they do not transfer it to us.
05Automated voice agents
Where you enable AI calling, the agent identifies itself as an AI at the start of every call. That behaviour is enforced by the service and you must not attempt to suppress or disguise it.
You are responsible for what the agent is configured to say, for the accuracy of any claim it makes about your products, prices or fees, and for honouring anything it agrees to on your behalf.
06Acceptable use
You may not use the platform to place calls to people who have asked not to be contacted, to make misleading or fraudulent offers, to impersonate another organisation, to harass anyone, or to break any law that applies to you.
You may not resell access, attempt to extract the platform's source, probe its security without written permission, or use it to build a competing product.
07Fees
Fees, the billing period and any usage-based charges are set out in your order form. Telecom and model usage is charged as incurred where your plan is metered.
[Payment terms, taxes, late-payment consequences and price-change notice period to be completed.]
08Availability and support
We aim to keep the platform available and will give reasonable notice of planned maintenance, but we do not commit to an uptime figure on this page. Any service level applies only where one is set out in a signed agreement.
Third-party outages — a telecom provider, a speech or language-model provider, a hosting provider — can interrupt calling, and are outside our control.
09Your data
The lead, call and recording data you put into the platform stays yours. We process it to run the service, on your instructions, as described in the Privacy Policy.
You can export your data while the account is active. On termination we delete or return it within a reasonable period, except where we must retain something to meet a legal obligation.
10Our intellectual property
The platform, its interface and its underlying software remain ours. Nothing here transfers ownership; you get a non-exclusive, non-transferable right to use it for the term of your subscription.
Feedback you send us may be used to improve the product without obligation to you.
11Confidentiality
Each side will protect the other's non-public information with at least the care it applies to its own, and use it only to perform this agreement. This does not cover information that is public, already known, or independently developed.
12Disclaimers and liability
The platform is provided as-is. We do not warrant that any particular call will connect, that a lead will be reachable, or that use of the platform will produce any commercial result.
[Liability cap, excluded categories of loss, and indemnity position to be completed with counsel. This clause is the one most likely to be relied on and the one least suitable for a draft.]
13Term and termination
Either side may terminate as set out in the order form, or immediately on a material breach that is not fixed within a reasonable period after notice.
We may suspend an account without notice where calling activity appears unlawful or is putting our telecom accounts at risk, and will tell you why as soon as we can.
14Governing law
These terms are governed by the laws of India, and the courts at [city] have exclusive jurisdiction.
15Changes and contact
We may update these terms and will change the date at the top when we do. Material changes will be notified to account holders. Continuing to use the platform after that means accepting the updated terms.
Questions about these terms: [contact email].